I paid but can't see my voucher
- Wait a few minutes. Delivery of the voucher can take a moment.
- Check My purchases in the Epassi app, and your spam or junk folder.
- Still nothing after an hour? Send us your proof of payment. We will send you the voucher or refund the amount.
The shop doesn't accept my voucher
- Did you enter the code under "gift card", not "discount code"?
- Did you enter the PIN?
- Are there no spaces or typos in the code?
- Is the voucher still valid? Check the expiry date in your email.
Still not working? Send us a screenshot of the error, the shop's name and your voucher code. If the problem is on the shop's side, we will sort it out and you will get a new voucher or your budget back.