Notice a charge that isn't right? Let us know as soon as possible. You can find all your transactions in the app via Profile > Transactions.
When do you get your budget back?
- Your voucher or service was not delivered.
- You chose a monthly benefit (subscription) but have not registered with the partner yet. Let us know within 5 working days.
- You cancelled your subscription directly with the partner without telling us. Send us the confirmation with the cancellation date.
When don't you get your budget back?
- You bought a voucher and no longer want to use it, even if it is unused. So check the terms before you buy.
- Your voucher expired without being used.
No longer have access to your email?
Was your voucher sent to an address you can no longer access? Email us. We will share the voucher details once we can confirm you are entitled to them.
Peaks
If you deposit money through Peaks, you can't withdraw it within 48 hours of depositing. If you try, Peaks will cancel your benefit. Read the Peaks terms and conditions.