I've been charged twice or too much. How is that possible?

  • Updated

Annoying if the amount charged doesn't seem right. Sometimes there's a logical explanation (for example a separate extra charge alongside your subscription), but it may also be a mistake. We're happy to look into it for you.

Contact us and tell us which charge(s) it concerns. If we've charged too much, we'll correct it: you'll receive a credit note and the overpaid amount will be refunded to your account. That way you never pay more than you should.

Need support?

Open the chat and tell us who you are and what your question is about.