You can downgrade a subscription after the initial fixed term has ended. Would you like to see what options are available to you? You can easily find this in your portal.
- Log in to my.epassi.nl using the email address we have on record.
- Click on "Subscription overview".
- Click on the subscription you want to change.
- At the bottom of the page, click on "Edit subscription". The top subscription is the subscription that is currently active.
- Under "Choose your new subscription", select the subscription you want.
- In the dropdown menu, select the date on which the downgrade should take effect.
- Confirm the change.
The notice period is the current month plus one ongoing subscription month. Are you still within the initial fixed term? Then it is not possible to downgrade. Would you rather exercise more? Then see "I want to upgrade".