I want to upgrade my subscription

  • Updated

You can upgrade the intensity at any time, for example from once a week to unlimited exercise. You can arrange this yourself. The change will take effect on the earliest possible date.

my.epassi.nl

  1. Log in to my.epassi.nl using the email address we have on record.
  2. Click on "Subscription overview".
  3. Click on the subscription you want to change.
  4. At the bottom of the page, click on "Edit subscription". The subscription at the top is the subscription that is currently active.
  5. Under "Choose your new subscription", select the subscription you want.
  6. In the dropdown menu, select the date on which the upgrade should take effect.
  7. Confirm the change.

app.epassi.nl

Do you have a subscription that runs through the app? Log in to app.epassi.nl using the email address we have on record and change your subscription there.

Please note: you can only downgrade once the fixed term of your subscription has ended, subject to the notice period (the current month plus one ongoing subscription month).

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