You manage everything in the app via Profile > Subscription > Manage subscription.
Changing
- A different plan at the same gym takes effect from the next month.
- Upgrading is always possible, as long as your budget allows it. Downgrading is only possible after the fixed contract period.
- Moving to another gym? Cancel your current subscription and start a new one that begins after your end date.
Pausing
Which pauses are possible depends on your subscription:
- Basic-Fit Ultimate: up to 2 times a year, and up to 4 weeks per pause. Resuming early is not possible.
- WorkIt: as often as you like, at least 1 and at most 6 months.
- Other gyms: at least 2 and at most 6 months.
With WorkIt and other gyms you can resume early, per full month. While paused, you cannot make other changes.
Cancelling
- Your subscription first runs for 6 or 12 months and can then be cancelled monthly.
- During the fixed period, your subscription only ends early if you leave your employer.
- Just signed up? You have a 14-day cooling-off period.
- You will receive a confirmation with your end date. Keep it.
Don't see these buttons? Contact us and we will arrange it for you.