Why does the price look higher than at the gym?
We show prices per month, 12 times a year. Many gyms charge per 4 weeks, which is 13 times a year. So compare the annual amount. For example: €40 per 4 weeks is €520 a year, or €43.33 per month. On top of that you get your employer's benefit, such as a contribution or tax benefit.
How do you pay?
- With your Epassi budget: this can be an employer contribution or a tax-free budget.
- Budget doesn't cover everything? You pay the difference yourself, by direct debit or through a net deduction from your salary. If you pay by direct debit, you enter your IBAN when signing up. You then pay this part to BFNL, not to the gym.
I was still charged after cancelling or pausing
This is often the last month, which is settled with your salary a month later. Check the end date in your confirmation email. If it still doesn't add up, send us the confirmation and a screenshot of the charge.
I'm paying twice or paid in advance
Did you transfer your subscription and still pay privately in the transition month? Or did you pay in advance? The gym will refund what you overpaid. After cancelling, reserved budget becomes available again in your account.