- New employee not showing: check that the employee is in your HR system with an email address and a start date. The integration runs twice a day. At night (02:00 to 02:45 UTC) new employees and changes are processed, in the evening (20:00 to 20:45 UTC) leavers as well.
- Employee can't log in: check whether the employee is marked as having left in your system.
- Duplicate employee: usually the same person has two different email addresses in your HR system.
- A change in the portal keeps being reverted: change it in your HR system, not in the portal. The integration overwrites the Manager Portal for every employee added through the integration.
You can find the settings for each integration in the articles under Integrations.