Changing, pausing and cancelling

Can I pause my subscription? Yes. If you pause your account, it automatically resumes on the date you choose, so you don't need to sign ...
I'm ill or injured. What are my options? Sorry to hear you (temporarily) can't work out. In most cases, pausing is the best option: your account is ...
I'm pregnant and temporarily can't work out. What can I do? Congratulations! During pregnancy you can also pause your subscription, so you can start again later withou...
I'm moving or going abroad. What now? Moving house? Because Workit lets you work out flexibly at all partner locations, you can simply find a sui...
How do I cancel my Workit subscription? You cancel your subscription yourself via My Epassi. Log in with the email address we have on file, go to y...
What is the notice period and what will my end date be? Workit can be cancelled monthly right from the start. This means you're not tied to a long contract term: y...
When will I receive confirmation of my cancellation? After you submit your cancellation, we process it and you receive a confirmation by email with the end date...
Will I get money back if I cancel? Paid in advance and cancelling? We always make sure you don't pay more than the period your subscription wa...
I'm changing employers. What should I do? Leaving your job? First cancel your current Workit subscription via My Epassi. The benefit runs through you...
My employer is stopping with Workit. Can I keep working out? Sorry to hear the partnership between your employer and Workit is ending. That doesn't have to mean you sto...
What is an ambassador subscription? An ambassador subscription is intended for members without a partnered employer, for example because your e...

Need support?

Open the chat and tell us who you are and what your question is about.