You can suspend your subscription for medical reasons (injury or illness), pregnancy or a business trip abroad lasting at least 2 months. Suspending your subscription for a holiday or sabbatical is not possible. You can suspend your subscription for a maximum of 6 months and no more than once per calendar year. A suspension cannot be applied retroactively.
How to request a suspension
- Log in to my.epassi.nl using the email address we have on record.
- Click on "Subscription overview".
- Click on the subscription you want to pause.
- At the bottom of the page, click on "Pause subscription".
- In the top drop-down menu, select the date on which the pause starts.
- In the bottom drop-down menu, select the date on which the pause ends.
- Click on "Pause subscription". The pause has been requested and will be processed.
How does the pause work? A suspension extends the subscription period free of charge before a paid renewal takes place. Example: your subscription runs from 01-01 to 31-12 inclusive. You suspend it for 3 months because of a broken leg. You can then continue to use your subscription until 31-03 inclusive. The period from 31-12 to 31-03 is free of charge. After 31-03, the subscription is renewed and billed again.