I am temporarily staying abroad for work. Can I pause my subscription?

  • Updated

Yes, you can. A long-term business stay abroad of at least 2 months is a valid reason to suspend your subscription, in addition to medical reasons and pregnancy. You can suspend it for a maximum of 6 months and no more than once per calendar year. A suspension cannot be backdated.

  1. Log in to my.epassi.nl using the email address we have on record.
  2. Go to your subscription and select "Pause subscription".
  3. Select the date on which the pause starts and the date on which the pause ends.
  4. Click "Pause subscription". The pause has been requested and will be processed.

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