Find the situation that applies to you below. Each situation explains what is going on and what you can do.
I don't receive a login code
- Check in the app that your email address is spelled correctly.
- Check your spam, junk or Promotions folder.
- Wait a few minutes. Emails to Outlook and Hotmail addresses and to some company mail servers can arrive late.
- Then request one new code. If you request several in a row, only the last one works.
- Using your work email? Ask your IT department to add no-reply@epassi.nl to the allowed senders. Login codes come from that address.
The app says my code is invalid or expired
- A code is valid for 10 minutes. Delete old codes from your inbox and request one new code.
- Enter the code you received by email, not your employer's company code.
- Still not working? Update the app or try the web version at app.epassi.nl.
I get an email saying my email address is not recognised
This email address is not registered with us, or your account is inactive. Try the address your employer shared with us, usually your work email. If that does not work either, your employer has probably not added you yet. Ask your HR department whether you have access to Epassi. We cannot add you ourselves.
I see "you will get access soon"
Your account exists, but your employer has not activated the Epassi environment yet. Your access opens on the date your employer has set. If you don't know that date, ask your HR department.
I used VIP District or the employee discount store before
Your discounts are now in the Epassi app. Log in with your work email address. If that does not work, you may need a company code. Ask your HR department for it. If your employer has stopped the discount programme, your access ends.
I work for a new employer but end up in my old account
Your account belongs to your employer. See What happens to your account when you leave or change employers.