We’re sorry to hear that you’re unable to exercise due to a medical condition. In most cases, pausing your membership is the best solution: your membership will simply continue once you are able to exercise again, without you having to submit a new request.
- Go to my.epassi.nl and log in with the email address we have registered for you. Don’t know your password? Create one via “Forgotten password”.
- Click on your membership and select “Pause membership”.
- Choose the date on which the pause starts and the date on which the pause ends.
- Click on “Pause membership” and submit the suspension.
Is recovery not possible?
A suspension lasts for a minimum of 2 and a maximum of 6 months. Is your medical condition permanent and do you not expect to exercise again? Please contact us. We will then look at the options together for ending your membership early.