Cancellation
- I have left my employer, what now? Have you left your employer? Then your corporate fitness subscription must be terminated. It cannot continu...
- When will I receive a confirmation of my cancellation? Have you cancelled your subscription well before the actual end date? Then you will receive a confirmation ...
- What is the notice period for cancelling my subscription? The notice period is the current month plus one ongoing subscription month, and only begins after the fixed...
- I am unable to exercise for medical reasons We’re sorry to hear that you’re unable to exercise due to a medical condition. In most cases, pausing your ...
- I am moving house, what should I do now? Are you still in the initial fixed term and moving more than 15 kilometres from your sports location? Then ...
- My subscription has been cancelled but I’m still paying That is not how it should be. It is important where you cancelled: you must cancel through the Epassi porta...
- I am pregnant and temporarily unable to exercise Yes, pregnancy is a valid reason to suspend your membership, alongside medical reasons and a long-term busi...
- How can I cancel my corporate fitness subscription You can cancel your subscription after the fixed term of 6 or 12 months, with a notice period of the curren...
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